TERMS & CONDITIONS
Security Deposit & Damages
Each rental unit has a required security deposit equal to one night's rental rate. Any damage
to the property, other than normal wear and tear, is the responsibility of the tenant. Assessment
of any such damages is determined by the property management company of the property in which
you are staying. Occupant is liable for any damages to the premises and to the furnishings, equipment,
and household items therein, which occur during occupancy, excluding normal wear and tear. Damages
include, but are not limited to long distance charges. Each condominium, home or cabin has a private
telephone which is not connected to a central switchboard. Local calls are free, but all long
distance calls must be charged to a telephone credit card, major credit card or to your home phone.
Deposit Cancellation Policy
A deposit, equal to one night's rent of the unit, is due and payable to Tahoe Keys Resort / Lake
Tahoe Reservation Bureau at the time of booking your reservation. Final payment is due 30 days
prior to your arrival date (60 days during the Christmas / New Years Holiday). All monies are
nonrefundable. Optional travel insurance may be purchased anytime prior to making the final reservation
payment. Travel insurance guarantees that in the event of a medical emergency or weather hindrances,
you will receive a full refund, less a processing fee. Please ask a reservationist for additional
information.
Check-In / Check-Out
Upon receipt of your payment, your Reservation Confirmation will be mailed to you. Enclosed will
be the office address with directions. If you plan to arrive after hours, please let our office
know within 24 hours of arrival. There will be a $15.00 cash late check-in fee, payable at check-in.
Keys will not be given out until a signed security form and deposit are on file at the Tahoe Keys
Resort / Lake Tahoe Reservation Bureau office.
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Hours of Operation P.S.T.
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June 19 - September 30
December 19 - March 31 |
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April 1 - June 18
October 1 - December 18 |
Sunday
8:00 a.m. to 8:00 p.m. |
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Sunday
8:00 a.m. to 8:00 p.m. |
Monday - Thursday
8:00 a.m. to 10:00 p.m. |
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Monday - Thursday
8:00 a.m. to 9:00 p.m. |
Friday - Saturday
8:00 a.m. to 11:00 p.m. |
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Friday - Saturday
8:00 a.m. to 10:00 p.m. |
Check-In / Check-Out Times
Guaranteed check-in time is 3:00 p.m. Check-out is 10:00 a.m. If your arrival to Lake Tahoe is
earlier in the day, please consult with a reservationist on the arrival day for a possible early
check-in. Every effort will be made to accommodate your needs. However, there is no guarantee
that the property will be available earlier than normal. Please remember that there are other
guests using the properties.
Rates
Descriptions and rates are subject to change without notice. Taxes and
service charges are not included in the quoted nightly rate. Although
each property will be completely equipped for rental purposes, we cannot
accept responsibility for aesthetic conflicts. We reserve the right to
change units without notice, for any reason.
Maximum Occupancy
Each property has a specific maximum occupancy. You are responsible for selecting a unit appropriate to the number of guests that are to occupy the unit. Check the
property description page or consult with a reservationist regarding the maximum occupancy of the specific property in which you are interested.
Smoking
Generally, most properties are nonsmoking. However, each property has its own policy regarding
smoking. Please consult with a reservationist for the smoking policy of the property you would
like to rent. If you are a smoker, the property management company has the right to substitute
a different and comparable unit without notice.
Pets
Most properties do not allow pets. There are a few properties that do allow pets. If you want
to bring your pet, you must notify the reservationist when you book your reservation. The acceptance
of pets must be prearranged and approved by the Tahoe Keys Resort / Lake Tahoe Reservation Bureau
and there are no exceptions. There will be a $25 pet-cleaning fee added to the total cost of your
reservation. Upon check-in, a $100 pet deposit will be required. You will be held responsible
for any damages your pet might do to your rental property.
Amenities
A "starter kit" of bath tissue, paper towels, trash bags, bath soap, shampoo, laundry detergent
and dishwashing detergent is supplied. Towels and bed linens are also provided for the number
of people each property sleeps.
Maid Services
A departure cleaning fee is included in the cost of your reservation. However, if you would like
daily maid service, it may be arranged prior to your arrival or upon check-in for an additional
fee. Consult with a reservationist for specific services available at your property and corresponding
fees.
Emergencies
We provide emergency services on a 24-hour basis. However, these services are subject to evaluation
of responsibility and could result in costs to you.
Cribs, Rollaways & High Chairs
Cribs may be rented daily and weekly through an independent business by calling "Baby's Away" at 800-446-9030 or 530-544-2229. Advanced reservations are strongly
recommended.
Road & Weather Conditions
We do not guarantee road or weather conditions. For information on current conditions, please
call 1-800-427-7623 in California or
1-775-793-1313 in Nevada.
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